Reference

Privacy Policy for Your Account

This page explains how we handle the account data, device signals, and payment checks that appear when you open and use your youmanbet account.

Account dataCookiesDANA / OVO / GoPay / QRISLocal law

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What This Policy Covers

youmanbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to run your account, verify a payment, answer a request, and keep the login path stable. That can include your name or nickname, contact email, device type, browser data, IP address, cookie IDs, and the wallet reference that appears when

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you use DANA, OVO, GoPay, or QRIS. We use those records to show your balance correctly, prevent duplicate entries, answer support messages, and keep the privacy settings tied to the right account. Where local law permits, we may share limited data with payment processors, security tools,
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and service providers that help us store logs or send account messages. We keep data only as long as needed for those purposes, then delete or anonymise it based on the legal period that applies.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How To Send A Privacy Request

If you want access, correction, or deletion of your account data, send us a message through live chat, email, or the account form in your profile menu. We verify the request against the email on file before we change anything, which helps protect you if someone else tries to act as you. Our team checks these channels daily, and we reply in the same thread so you can keep a record.

Team online

Live chat

Open chat from the account screen when you need a privacy request checked. We can confirm the data we hold, explain a cookie setting, or point you to the right form without sending you out of the login flow.

Email

Send written requests to our privacy mailbox when you want a copy of records or a correction. Keep the email on file in the subject line so we can match it quickly and keep the reply in one thread.

Account form

Use the profile menu to submit a change request, including address, phone number, or cookie consent changes. The form keeps the request tied to your login and creates a clear paper trail for later checks.

INSIDE THE FLOW

How We Handle Data And Controls

Our privacy process is built around the account you open, not around broad profiling. We log the minimum data needed for login, chat replies, device checks, and payment matching, then keep it…

What we collect

We keep only the details tied to your account: name or nickname, contact email, login time, device type, browser data, cookie IDs, and payment references from DANA, OVO, GoPay, or QRIS when you use them.

How we use it

Those records help us sign you in, answer support messages, match payment entries, and spot unusual access. We do not use your privacy requests to send unrelated messages, and we keep the purpose narrow to your account needs.

Cookies

Cookies help remember language choices, session state, and the last page you opened. You can clear them in Chrome, Safari, or another browser, then sign in again from the account screen when you are ready.

Account security

For sensitive changes, we ask for email confirmation or another account check before we update details. That step helps stop unwanted edits from a shared phone, a lost laptop, or a browser that is still signed in.

Retention

We store data only for the period needed to run the account, answer a request, resolve disputes, or meet legal duties. After that period, we delete it or turn it into anonymised records when the law allows.

Your requests

You can ask for access, correction, or deletion through live chat, email, or the account form. Where local law permits, we complete the request after verification and send the result back through the same channel.

Privacy Questions You May Ask

These questions cover how we collect data, how cookies work, and how you can ask for changes. We keep the process tied to your account so you can make a request from the profile menu, live chat, or email. Where local law permits, we will answer within the same thread and confirm the action before it goes live.

We collect the details you enter for login and contact, plus device and session data. If you use DANA, OVO, GoPay, or QRIS, we also keep the transaction reference linked to your account.

Yes. Cookies help keep you signed in, remember language choices, and hold session settings. You can clear them in your browser, then sign in again from the account screen when you are ready.

Yes, where local law permits. Send a request through live chat, email, or the profile form, and we will verify it against the email on file before we make any change.

Only staff and service partners who need it to run support, store logs, or process payment references. We do not expose your account details to the public, and access is limited by role.

We keep data only as long as needed for account handling, support, dispute checks, or legal duties. After that period, we delete it or reduce it to anonymised records when possible.

Use live chat, email, or the account form in your profile menu. We verify the request against the email on file, then reply in the same thread so you can keep a clear record.

Closing an account does not erase records we must keep for legal or support reasons. We stop normal account processing, then retain only what the law or the request process requires before deletion or anonymisation.

Privacy Policy for Your Account

How To Send A Privacy Request

Live chat

Email

Account form

How We Handle Data And Controls

What we collect

How we use it

Cookies

Account security

Retention

Your requests

Privacy Questions You May Ask

01 What do you collect when I open my account?

02 Do you use cookies on my phone or browser?

03 Can I ask for a copy, correction, or deletion?

04 Who can access my data inside your team?

05 How long do you keep my records?

06 How do I contact you about a privacy request?

07 What happens to my data if I close my account?

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